​​SHIPPING AND DELIVERY INFORMATION

​STANDARD PROCESSING TIME FOR ORDERS IS 1-3 BUSINESS DAYS TO BE PROCESSED AND SHIPPED.
ORDERS PLACED AFTER 5:00 PM MAY BE PROCESSED THE FOLLOWING BUSINESS DAY. 
PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.  
WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.
WE DO NOT SHIP TO PO BOXES.

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ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S

TRACKING INFORMATION.  CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT

OUR WAREHOUSE. FOR THE BENELUX EVERYTHING WILL BE SEND THROUGH BPOST. OUTSIDE THE BENELUX WE USE DHL. 

 

INTERNATIONAL SHIPPING OPTIONS AND COSTS

​INTERNATIONAL SHIPPING RATES VARY.  HOWEVER, WE ARE USING A STANDARD SHIPPING COST OF 15€ REGARDLESS OF THE

DESTINATION OR ESTIMATED WEIGHT OF YOUR PACKAGE.

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FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES
IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER,

THE PACKAGE WILL BE RETURNED TO THE SENDER (FORGETTABLE) AND CAN BE RESHIPPED AT THE CUSTOMER’S EXPENSE. 

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL DHL CENTER FOR PICK UP. 

IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (FORGETTABLE)

AND CAN BE RESHIPPED AT THE CUSTOMER’S EXPENSE.

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FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO FORGETTABLE AT

YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT

WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED. PACKAGES WILL BE HELD AT CUSTOMS FOR 15 DAYS,

AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT

TO AN EXCHANGE OR REFUND FOR THEIR ORDER.

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DAMAGED/OPENED BOX

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE

CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.

PLEASE ALSO CONTACT US AT INFO@MAISONFORGETTABLE.COM

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RETURN

 

STANDARD RETURN POLICY 

FOR ITEMS PURCHASED AT FORGETTABLEFASHION.COM, ALL RETURNS MUST BE SUBMITTED WITHIN 15 DAYS OF RECEIVING YOUR ITEM(S).

TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, PREFERABLY ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. IF YOU ARE RETURNING SHOES FOR EXAMPLE, YOU MUST INCLUDE THE ORIGINAL SHOE BOX WITH DUST BAGS.

ALL COLLABORATION AND SALE PRODUCT IS FINAL SALE, NO EXCEPTIONS.

REFUNDS WON’T BE ISSUED. ONLY VOUCHER POSSIBLE IF EXCHANGE IS NOT POSSIBLE.

 

THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.
IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.
WE DO NOT ACCEPT RETURNS OF FORGETTABLE PRODUCTS PURCHASED AT OUR RETAILER PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE. 

FINAL SALE ITEMS

THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTIONS:
SALE PRODUCT
UNDERWEAR
SOCKS
FINAL SALES ITEMS THAT DO GET RETURNED WILL BE TRANSFERRED INTO A VOUCHER.

RETURN INSTRUCTIONS – DOMESTIC ORDERS
ALL DOMESTIC ORDERS PLACED ON FORGETTABLEFASHION.COM ARE ELIGIBLE FOR RETURN WITHIN 15 BUSINESS DAYS OF RECEIVING YOUR SHIPMENT. DOMESTIC RETURNS CAN BE SUBMITTED THROUGH CUSTOMER CARE.

IF YOU USE THE PREPAID SHIPPING LABEL, WE WILL DEDUCT THE STANDARD SHIPPING FEE FROM YOUR REFUND.

PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.  YOU CAN DROP OFF YOUR PACKAGE AT BPOST OR ANY DHL CENTRE.  WE RECOMMEND YOU OBTAIN A RECEIPT OF YOUR DROP OFF AND/OR NOTE THE TRACKING NUMBER. 

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.

IF YOU PREFER TO SHIP BACK YOUR ITEM TO US USING A DIFFERENT SHIPPING METHOD, PLEASE CONTACT FORGETTABLE CUSTOMER CARE AT CUSTOMERCARE@MAISONFORGETTABLE.COM FOR RETURN INSTRUCTIONS.

RETURN INSTRUCTIONS – INTERNATIONAL ORDERS

ALL INTERNATIONAL RETURNS MUST BE PROCESSED THROUGH OUR THIRD-PARTY SERVICE

FORGETTABLE IN NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR INTERNATIONAL PARTNER. 

PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.  
 

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR DISTRIBUTION CENTER.
 

EXCHANGES - FOR DOMESTIC ORDERS

ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 15 DAYS OF RECEIVING YOUR ITEM(S). 

FINAL SALE ITEMS ARE ONLY ELIGIBLE FOR AN EXCHANGE IN A DIFFERENT SIZE. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A VOUCHER. 

 

EXCHANGES - FOR INTERNATIONAL ORDERS

INTERNATIONAL CUSTOMER CAN SUBMIT AN EXCHANGE REQUEST WITHIN 15 DAYS OF RECEIVING YOUR ITEM(S). 

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.

ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED A PREPAID RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU. 

IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND. 

 

REFUNDS

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.

ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED. 

ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.